AMR | Remote and Anywhere

Our Remote and Anywhere Solutions

Our Remote and Anywhere solutions allow for AMR to offer our clients with multiple talent pools for any campaign.  Our technology, security and remote access to monitor agents will provide you with answers to any continuity challenges.

Work For You

When extreme times come along such as weather, pandemic or a crisis your business can be at risk.  Our technology and virtual agents are ready and waiting at a moment’s notice.  We have the ability to assign agents to place outbound or take inbound calls  to ensure that your business in not impacted by forces that you can't control.

Remote Solutions Keep Businesses Going

Remote Talent

We have remote agents available for your outsourced needs with skill levels to fulfill the most demanding requirements.  Any call, chat or email projects can be on boarded to our technology and our team will service your customers.

Remote Technology

With cloud based technology connecting agents anywhere and anytime is no problem.  We monitor them just like they are in our own centers.

Remote Resources

We have equipped each agent with the tools and services to fulfill their job anywhere.  Providing secure network access to our technology taking we have the ability to turn up projects very quickly.

Cloud Based Technology

With a high volume of contacts that are reached every day uptime is a critical factor in maintaining our operations and production.

Our solutions have been designed to provide contact center solutions that are available on demand.  This sophisticated architecture is fast, secure, and infinitely scalable.  Geographically dispersed on opposite U.S. coasts, the data centers operate 24/7 and provide the ability to support specific connectivity and application needs.  We have the ability to integrate with third-party customer relationship management (CRM) programs, proprietary desktop applications and more.  The fault-tolerant data centers continue operating even in the event a partial failure while enabling incoming and outgoing calls to continue being intelligently routed.

Security

Our clients can rest assured knowing their business is in safe hands.  AMR is committed to the confidentiality, integrity, and availability of our client's data and uses best-in-class solutions, processes and people to make certain the trust our clients place in us is well-earned.

Every business process has a security component.  Our contact center platform consists of three-tiered network architecture with firewalls, intrusion prevention, and a vulnerability-management system designed to protect data.  Information Security is managed based on ISO 27001 standards and adheres to Cloud Security Alliance and PCI DSS standards.

Network/Connectivity

  • Voice over Internet Protocol (VoIP)

  • Virtual Private Network (VPN)

  • Internet Protocol Security (IPSEC)

  • Session Internet Protocol (SIP)

  • Secure Real-time Transport Protocol (SRTP) encryption

Data Centers

  • Geographically dispersed for maximum disaster preparedness

  • State-of-the-art server technology

  • Fail over within minutes

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